POSITIONPILOT SUPPORT

How can we help?

Installation, billing, sign-in or a question about PositionPilot — email our support team.

This opens your email app. You can also copy the address into your webmail. A request is sent only when you send the email.

Tell us what happened
Describe what you were trying to do, what happened and what you expected. For a technical issue, include your operating system and PositionPilot version. Send screenshots only after removing private information.
Keep your request number
The email acknowledgement contains your request number. Check your spam folder if it does not arrive. Keep the acknowledgement for future replies.
Continue by replying
Use Reply on the acknowledgement or our response and keep the subject. This keeps the conversation in the same request; a new email may start another one.

Can't sign in?

You can ask for help without signing in or creating another account. Write from an email address you can access and explain the sign-in problem.

Protect your account

Never send passwords, verification codes, recovery codes, seed phrases, exchange API secrets or trading credentials. Remove them from screenshots and logs too.

An email address or request number alone does not prove account ownership. Account recovery, access changes and requests for private account data require separate verification through a secure account process.

How can we help?

Tell us what happened

Keep your request number

Continue by replying

Can't sign in?

Protect your account